Up To 60% OFF Storewide + FREE Shipping Worldwide

FAQ

Shipping & Delivery

We are proud to offer shipping internationally. Please note we are unable to deliver packages to military addresses.

How Do You Ship?

We ship orders overseas by mail service. Once your order has been processed it is handed over to the relevant shipping company (shipping company depends on your location) and they deliver it to you.

For international orders once the package has arrived in your country it is then handed to your local postal service and they will either deliver it to you or inform you when it is ready for collection. 

Once your order has arrived in your country kindly contact your local post.

How long does it take for an order to arrive?

This depends on which product you order, when you ordered it and which country you are from however please note that we strive to get your product to you as fast as possible.

Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country

Shipping Timeframes

United States

7-15 Business Days

United Kingdom

12-20 Business Days

Australia & New Zealand

12-20 Business Days

Canada

12-20 Business Days

Western Europe

10-30 Business Days

Rest of the World

10-30 Business Days

*Please note shipping times are estimates and not guaranteed. We strive to do everything possible to ensure fast delivery

Do you provide tracking information?

Yes, you will receive an email once your order is shipped that contains your tracking information. If you haven’t received tracking information within 5 days, please contact us. 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

My tracking information hasn't been updated, where is my package?

Depending on your location some shipping companies do not provide real time tracking. While this can be frustrating it is nothing to worry about and your package is still in transit and you will receive it soon. It is not uncommon for some shipping companies in some countries to only update the tracking information after the package has been delivered. 

Will my items be sent in one package?

When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

Can I pay in my local currency?

The currency will be set to USD by default, this is converted to your currency once you reach checkout.

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.

If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

What is your refund policy?

Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

How can I pay for my order?

We offer safe and secure shopping and accept payment via PayPal, Credit Cards, Debit Cards, VISA or Mastercard. All prices are set in USD, our system will automatically exchange your currency at time of checkout.

How do I place an order?

Simple! Just select a product that you love and then click on the "BUY NOW" button. This will take you to the checkout where you can safely and securely purchase your product.

What if my product arrives damaged/defective?

We strive to provide excellent quality products but sometimes things happen. If your product has arrived damaged/defective please contact us immediately at support@iTrendCity.com and we will sort it out for you

How do I contact you?

You can email our friendly support team directly at support@iTrendCity.com

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